**Return & Refund Policy: Black Gold Home Decor**

 

At Black Gold Home Decor, we strive to ensure your complete satisfaction with every purchase. This Return & Refund Policy outlines our procedures for returns and refunds of products purchased through our Website or various online marketplaces such as Amazon, Myntra, Pepperfry, Flipkart, and others.

 

1. Returns:

We accept returns for eligible products within 1-5 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Additionally, any accompanying tags, labels, or accessories must be intact.

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2. Initiation of Return:

To initiate a return, please contact our customer service team via emial - blackgoldthefinetouch@gmail.com or 7208470799 and provide your order number and reason for return. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

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3. Return Shipping:

The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part, such as receiving an incorrect or defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

 

4. Refunds:

Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item. If the return is approved, we will process a refund to your original method of payment within [insert number] business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

 

5. Exchanges:

We currently do not offer exchanges for products purchased through our Website or marketplace listings. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

 

6. Non-Returnable Items:

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

- Personalized or custom-made products

- Bedding and linens (e.g., sheets, pillowcases)

- Mattresses and mattress toppers

- Cleaning and care products

 

7. Damaged or Defective Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

 

8. Refund Exceptions:

We reserve the right to refuse a refund if the returned item does not meet our return eligibility criteria or if it is returned without prior authorization. Additionally, any items that show signs of wear, misuse, or damage may not be eligible for a refund.

 

9. Changes to Return & Refund Policy:

Black Gold Home Decor reserves the right to revise this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. By continuing to use our Website or purchase our products after any such changes, you agree to be bound by the revised policy.

 

If you have any questions or concerns about our Return & Refund Policy, please contact us at email us  blackgoldthefinetouch@gmail.com

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Thank you for shopping with Black Gold Home Decor!